Terms of Engagement
Last updated: 24 April 2026
These are the terms that apply when you work with AI Capable. They're written in plain English — no legalese, no surprises. By booking a Starter Session or the Foundation Programme you're agreeing to them.
1. Who we are
AI Capable is a sole trader business operated by Laurence Malpass, trading as AI Capable. “We,” “us,” and “our” mean AI Capable. “You” and “your” mean the person booking a session.
Contact: laurence@aicapable.co.uk
Website: aicapable.co.uk
2. What you're booking
| Offer | Price | Format |
|---|---|---|
| Discovery Call | Free | 30 min — a no-commitment chat to see if we're a fit |
| Starter Session | £120 | One 90-minute session |
| Foundation Programme | £550 | Five weekly 1-hour sessions, completed within 10 weeks of Session 1 |
3. How sessions run
All sessions are delivered remotely via Google Meet. Sessions are recorded by default with your consent — the recording is for your reference and ours, stored securely, and deleted when you ask or when retention limits are reached (see our Privacy Policy). If you'd rather not be recorded, tell us before the session starts.
Our commitment outside session time is preparation and follow-up notes. Email or async support between sessions isn't included.
4. Payment
Payment is taken upfront at the time of booking, via Stripe. We don't offer instalments.
5. Cancelling or rescheduling
Client-side
- More than 48 hours before a session: reschedule or cancel freely. Refunds follow Section 6.
- Within 48 hours, or no-show: the session is forfeit. As a one-time goodwill gesture per engagement, we may offer a grace reschedule at our discretion.
Our side
- If we cancel or reschedule, you can either take the new slot or request a full refund for that session — your choice.
6. Refunds
Starter Session (£120)
- Cancelled more than 48 hours before the session: full refund.
- Within 48 hours: non-refundable.
Foundation Programme (£550)
- Cancelled more than 48 hours before Session 1: full refund.
- After Session 1 has been delivered: refunds are pro-rata by session — each session consumed is £110. Example: cancel after Session 2, refund is £330 (3 remaining × £110).
- A session missed inside the 48-hour window (with no grace reschedule) counts as delivered for pro-rata purposes.
10-week completion window
If you haven't used all five Foundation sessions within 10 weeks of Session 1, any remaining sessions are forfeit and non-refundable.
7. “Good fit” clause
The Starter Session is a low-commitment way for both of us to see whether the Foundation Programme makes sense. After it, either side can decline Foundation with no obligation. If Foundation has been paid for and either side declines, the Foundation fee is refunded in full. The Starter Session itself is final once delivered.
8. Confidentiality
Anything you share about your business, tools, or personal context stays between us. We won't share it, sell it, or use it in case studies or marketing without your explicit written permission. The same goes the other way: our frameworks, session content, and coaching materials are confidential to you and not for redistribution.
9. Intellectual property
Anything you create during our work together — notes, workflows, prompts, systems you build — belongs to you. Our frameworks, methodologies, slide decks, and coaching materials remain ours. You're welcome to use them personally; redistribution or resale isn't permitted.
10. Our liability
We do our best to help you make good decisions about AI in your work. But coaching involves your own choices and judgment, and we can't guarantee specific business outcomes.
Our total liability to you for anything arising out of your engagement with us — whether in contract, negligence, or otherwise — is limited to the fees you have paid us. We do not exclude or limit liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else the law does not allow to be excluded.
11. Ending the engagement for cause
We may end the engagement early for serious reasons — abusive conduct, non-payment, or anything that makes continuing unworkable. If we do, we'll refund any sessions not yet delivered, minus reasonable costs.
12. Changes to these terms
If we update these terms, we'll update the “last updated” date. Any changes apply to new bookings only. Your existing engagement continues under the terms in place when you booked.
13. Law and jurisdiction
These terms are governed by the laws of England and Wales. Any dispute will be handled by the courts of England and Wales.
Questions? Email laurence@aicapable.co.uk.